Our 30 – day return policy allows you to request a return within 30 days of receiving your item. To qualify for a return, the item must be unused, unworn, with tags attached, in its original packaging, and in the same condition as when received. When contacting us, please include your order number and the reason for the return.
To start the return process, reach out to us at service@lgoutlets.com. The return address is 821 CONSTITUTION AVE APT 4, LOUISVILLE, OH 44641 US. If your return is approved, we’ll provide a return shipping label and detailed instructions. Unapproved returns won’t be accepted.
For return – related questions, contact us at service@lgoutlets.com.
Return Methods:
By Mail: You can return the item via mail.
Return Shipping Labels:
Defective Products: If the product is defective, you’ll get a prepaid return shipping label (free return shipping).
Customer Remorse: If the return is due to personal preference, you’ll bear the return shipping costs.
Return Fees:
Defective Products: Contact us for repair or replacement assistance. If the issue can’t be resolved, we’ll send a replacement.
Customer Remorse: You can return the product within 30 days of receipt for a product – price refund. Shipping costs aren’t refundable.
Restocking Fee: No restocking fee applies.
Exchanges:
For exchanges, we suggest returning the item for a refund and placing a new order for the desired product.
Refunds:
Once we receive and inspect your return, we’ll inform you of the approval status. If approved, we’ll process the refund to your original payment method within 2 business days. Additional time may be needed for your bank or credit card company to process the refund. If it’s been over 5 business days since we approved your return and you haven’t received your refund, contact us at service@lgoutlets.com.
Order Cancellation Policy:
If your order is canceled due to unavailability or other reasons, we’ll issue a full refund to the original payment method.
Contact Information:
Email: service@lgoutlets.com
Updated on 26, Apr, 2025